Tools and options to update or make changes to accounts
Enjoy the convenience of self-serve with myTbaytel and the myTbaytel app available for iOS and Android. Pay your bills, check data usage, purchase a Data Add-On and more. Go to the myTbaytel web login now.
Let’s stay in touch! At Tbaytel, we want to provide you with the best experience possible, starting with making sure you have access to all the information you need about the products, services and support we offer.
A selection of interactive bills to help you learn how your monthly bill works.
Choose the most convenient and easy way to pay your bill safely and securely.
Make the switch to paperless billing, a secure and convenient way to receive all of your Tbaytel bills.
For many customers, having flexibility in how you manage your Tbaytel account and who can help you is important.
In order to provide the best possible experience for our valued customers, Tbaytel makes every effort to notify customers in advance about changes to their Tbaytel accounts or services.
In the event that a wireless device has been stolen, Tbaytel can add your device’s electronic serial number to a shared national blacklist.
Protect the wiring inside your home with Wire Care.
Building a new home? We have some information to help ensure a smooth installation for all of your Tbaytel services.
Whether you are building a garage, installing fence posts, or planting a tree, it is your responsibility to call before you dig.
Free utility locate requests can be submitted 24 hours a day and 7 days a week to Ontario One Call either online at www.ontarioonecall.ca or by calling 1-800-400-2255.
When Tbaytel needs to install equipment at the premise, the installation may require drilling a hole(s) and running cable. In the event you do not own the property where you have requested to have service installed, Tbaytel advises that you obtain consent from the property owner or landlord prior to the work being initiated.
Receive your bills electronically by subscribing to our environmentally friendly paperless billing. Once you sign up for paperless billing you will receive one final paper bill. From that point onward you will receive your bill(s) electronically and a notification will be sent to your requested email address when new bills are available to be viewed.
Sign up now through myTbaytel
How to set up Paperless Billing
Tbaytel’s Authorized User Policy allows you to assign another individual to share many of the same permissions and privileges that you have as the primary user and holder of your account.
PIN Validation is also available for residential Tbaytel customers and can be used to verify your identity over the phone. PIN Validation is a convenient and safe way to access your accounts.
Fill out the Authorized User Waiver online
Download the Authorized User Form
Learn more about the Authorized User Policy & PIN Validation
In the event that a wireless device has been stolen, Tbaytel can add your device’s electronic serial number to a shared national blacklist. Any device on the blacklist will be blocked from working on Tbaytel’s or any participating Canadian and International wireless provider networks.
To add a device to the blacklist, you must have a valid Police Report from your local Police Department:
Submit a device to the Blacklist
The wiring within the home is the responsibility of the homeowner and can be costly to repair if it becomes damaged or degrades. A subscription to Wire Care can protect your home from unexpected costs.
Learn more about Wire Care
Receive a $50 EverythingCard when you activate a new line, or upgrade to a new device on a 2-year contract with any 5G+ Unlimited Data Plan.
When you subscribe to a Voice & Data plan and agree to a two year commitment we'll send you a $50 EverythingCard gift card as a special thank you.
When you sign up for Tbaytel Internet services and agree to a two year commitment we'll send you a $100 EverythingCard gift card as a special thank you.
Save $20/month on your existing Tbaytel Internet service for 24 months when you activate new monitoring with a 3 year term.
When you purchase a smart home security equipment package with a 3-year term we’ll include a FREE Smart Security Camera. Choose between either an outdoor camera or a video doorbell.
PLUS, save $20/month on your existing Tbaytel Internet service for 2 years when you activate new monitoring with a 3-year term.
When you sign up for a new Tbaytel Security monitoring service during the promotional period and agree to a three year commitment we'll send you a $100 EverythingCard gift card as a special thank you.
Sign up for both Internet & TV service with a 24-month term and save $10/month for 24 months on your existing Tbaytel mobility service.
$10/month mobility discount for 24 months is available only to residents in Fort Frances, Dryden, Kenora, Marathon and Terrace Bay and based on a new Internet & TV subscription with a 24 month term. The discount can be applied to only one active mobility service per Internet/TV service address subscription after service has been installed.
When you sign up for Tbaytel TV services and agree to a two year commitment we'll send you an Amazon Fire TV Stick as a special thank you.
When you subscribe to a 5G+ Unlimited Data Plan and agree to a two year commitment we'll add a $50 bonus credit to your account as a thank you.
When you sign up for Tbaytel Internet services and agree to a two year commitment we'll send you a $100 EverythingCard gift card as a special thank you. Sign up for both Internet and TV and receive a $150 EverythingCard gift card.
When you sign up for Tbaytel TV services and agree to a two year commitment we'll send you a $50 EverythingCard gift card as a special thank you. Sign up for both Internet and TV and receive a $150 EverythingCard gift card.
Receive $100 worth of additional security equipment of your choice OR a $100 bill credit when purchasing a new security package with a 3-year monitoring term.
Offer ends January 6, 2025. $100 free equipment or bill credit offer applies to new residential customers who purchase a new smart security system with a 36-month monitoring term.
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