Trend Micro Retirement
Please be advised that Tbaytel will no longer be offering new copies of Trend Micro Security Suite effective March 31, 2024. Existing customers who already activated an active Trend Micro key prior to this date may continue using it until September 27, 2024. Effective September 28, 2024 customers will need to utilize the security system provided with their hardware or purchase their own security suite.
Unifi Software Update
Tbaytel Business customers using an outdated version of Unifi Software were sent the following email:
Tbaytel Unifi - Soft Client Update Notice
Our records indicate that you are currently using an outdated version of Tbaytel's Unifi Soft Client. As a result, the application you are currently using needs to be updated on or before May 30, 2023. To perform this update, please complete the following:
- Log out of the current version of the Unifi Soft Client application.
- Uninstall the Unifi Soft Client application from your computer.
- Visit tbaytel.net/unifisoftclient to download the latest software version. Once the software is downloaded, execute the download file to install the new Unifi Soft Client.
- After installation is complete, proceed to log in with your existing Unifi credentials.
Please complete this update prior to May 30, 2023 to avoid service disruption as your current Unifi Soft Client will no longer work after this date.
Contact our business sales support team if you have any questions or concerns at 807-623-8800 or email [email protected].
This email was sent by Tbaytel and is legitimate. Users are requested to complete this update prior to May 30, 2023.
Internet Price Changes Effective February 1, 2024
***Please note that if you are currently on a promotional plan with fixed pricing, you will continue to pay the promotional rate until the offer has expired.***
Internet Pricing Changes
| Plan | Current Regular Rate | Current Bundled Rate | New Regular Rate | New Bundled Rate |
| High Speed Lite | $64.95/mo | $59.95/mo | $69.95/mo | $64.95/mo |
| High Speed / Fibre 10 | $72.95/mo | $67.95/mo | $77.95/mo | $72.95/mo |
| High Speed Plus / Fibre 15 | $76.95/mo | $71.95/mo | $81.95/mo | $76.95/mo |
| High Speed Max / Fibre 25 | $89.95/mo | $84.95/mo | $94.95/mo | $89.95/mo |
| High Speed 50 / Fibre 50 | $94.95/mo | $89.95/mo | $99.95/mo | $94.95/mo |
| Fibre 150 | $102.95/mo | $97.95/mo | $107.95/mo | $102.95/mo |
| Fibre 400 | $111.95/mo | $106.95/mo | $116.95/mo | $111.95/mo |
| Fibre Gigabit | $121.95/mo | $116.95/mo | $126.95/mo | $121.95/mo |
| Legacy Plans | Pricing varies, please contact us if your plan is not listed above |
Consumption of Internet usage by today’s consumers has continued to grow with the increase of in-home connected devices, 4K streaming and gaming. In an effort to continue to meet the needs of customers, Tbaytel continues to upgrade and invest in its 100% true fibre network and in-home connectivity equipment in an environment of increasing costs. Tbaytel's investment in delivering a great Internet experience has resulted in more and more homes being fibre eligible than ever before, along with the latest WiFi technology available. In addition, Tbaytel continues to offer many free features to its customers including enhanced network protection and home network visibility and control through the Tbaytel WiFi app.
Business Internet Pricing Changes
| Plan | Current Rate | New Rate |
| Internet DSL - Business Promo | $40.95/mo | $43.95/mo |
| Business Internet Lite | $57.95/mo | $60.95/mo |
| Business Fibre 10 | $59.95/mo | $62.95/mo |
| Business Fibre 10 / Business Internet 10 / Stand Alone – Business Internet | $73.95/mo | $76.95/mo |
| Business Fibre 15 / Business Internet 15 / Stand Alone – Business Internet 15 | $77.95/mo | $80.95/mo |
| Internet DSL - Business Package / Stand Alone DSL - Business Package | $82.95/mo | $85.95/mo |
| Business Fibre 25 / Business Internet 25 / Stand Alone – Business Internet 25 | $91.95/mo | $94.95/mo |
| Business Fibre 50 / Business Internet 50 / Stand Alone – Business Internet 50 | $107.95/mo | $110.95/mo |
Security Price Changes Effective February 1, 2024
***Please note that if you are currently on a promotional plan with fixed pricing, you will continue to pay the promotional rate until the offer has expired.***
Security Pricing Changes
| Plan | Current Regular Rate | Current Bundled Rate | New Regular Rate | New Bundled Rate |
| Monthly Alarm Monitoring - Residential | $18.00/mo | $16.00/mo | $20.00/mo | $18.00/mo |
| Regional Monthly Alarm Monitoring - Residential | $22.00/mo | $20.00/mo | $24.00/mo | $22.00/mo |
| Monthly Alarm Monitoring - Business | $18.00/mo | | $20.00/mo | |
| Regional Monthly Alarm Monitoring - Business | $22.00/mo | | $24.00/mo | |
| Annual Alarm Monitoring - Residential & Business | $216.00/mo | | $240.00/mo | |
| Legacy Plans | Pricing varies, please contact us if your plan is not listed above |
After 10+ years of unchanged monitoring rates, Tbaytel will be implementing a rate increase and in some cases a plan name change to select security plans. In order to continue to provide quality monitoring services and to continue to invest back into our monitoring services, rate increases are necessary. Although these changes may affect your account, you can rest assured you will continue to receive the same great Tbaytel security monitoring service. Additional information will be sent out to you by mail if you will be impacted by the above changes.
TV Price Changes Effective January 1, 2024
***Please note that if you are currently on a promotional plan with fixed pricing, you will continue to pay the promotional rate until the offer has expired.***
TV Pricing Changes
| Plan | Current Regular Rate | Current Bundled Rate | New Regular Rate | New Bundled Rate |
| Stream Basic TV | $12.95/mo | | $17.95/mo | |
| Essentials TV | $29.95/mo | $24.95/mo | $34.95/mo | $29.95/mo |
| Basic TV | $57.95/mo | $52.95/mo | $62.95/mo | $57.95/mo |
| Deluxe TV | $77.95/mo | $72.95/mo | $82.95/mo | $77.95/mo |
| Supreme TV | $97.95/mo | $92.95/mo | $102.95/mo | $97.95/mo |
| Ultimate TV | $129.95/mo | $124.95/mo | $134.95/mo | $129.95/mo |
| Add-on Theme Packs | $6.95/mo | | $7.95/mo | |
| Add-on Individual Channels | $3.95/mo | | $4.95/mo | |
Each year the costs to provide our customers with TV service increase, including the costs to acquire programming. Content creators continually create new shows which causes a rise in their production budgets. To offset the costs of these rising production costs, content producers pass the additional expense to content providers like Tbaytel for the rights to broadcast their programming.
Each year Tbaytel is committed to enhancing our TV service by adding new channels, features and app to ensure that Tbaytel TV customers have a better TV watching experience.
Business TV Pricing Changes
| Plan | Current Rate | New Rate |
| Essentials TV Business | $29.95/mo | $34.95/mo |
| Basic TV Business | $57.95/mo | $62.95/mo |
| Deluxe TV Business | $77.95/mo | $82.95/mo |
| Supreme TV Business | $97.95/mo | $102.95/mo |