Maintenance & Outages

Maintenance of Tbaytel systems and networks is necessary to ensure Tbaytel delivers quality service to you, our valued customers. We apologize for the inconvenience as we continue to make significant improvements to our network to ensure we are meeting your expectations. We thank you for your patience and understanding, and continued support.

Troubleshooting Tip: If you are experiencing a loss of service outside of a maintenance window; power off the affected Tbaytel equipment, then power it back on after 30 seconds. For step-by-step instructions, visit the Support section and select the affected product.

Maintenance Alert - Thunder Bay Region - June 29

Please be advised, Hydro One has a scheduled power outage to perform necessary updates to their infrastructure throughout the Thunder Bay region. During this maintenance, customers within the affected maintenance zone will experience a loss of their Connected Home services for the duration of the outage. Additionally, some of Tbaytel's cell phone towers may be offline resulting in outages affecting calls, SMS and data for customers in the affected areas.

For more details, please visit Hydro One's Outage Map.

Hydro One Outage Map

Maintenance Alert - Connected Home - Shuniah - July 3 & 8

Please be advised, Tbaytel will be preforming maintenance to its Connected Home services on July 3 and July 8 with work taking place between 1:00am to 6:00am on both days. During this maintenance, some customers in Shuniah may experience a loss of service lasting up to 15 minutes. Customers experiencing no service outside the maintenance window are asked to power off their Tbaytel equipment for 30 seconds before powering it back on again.
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