Maintenance & Outages

Maintenance of Tbaytel systems and networks is necessary to ensure Tbaytel delivers quality service to you, our valued customers. We apologize for the inconvenience as we continue to make significant improvements to our network to ensure we are meeting your expectations. We thank you for your patience and understanding, and continued support.

Troubleshooting Tip: If you are experiencing a loss of service outside of a maintenance window; power off the affected Tbaytel equipment, then power it back on after 30 seconds. For step-by-step instructions, visit the Support section and select the affected product.

5G - Ongoing Maintenance

Tbaytel will be performing necessary work in order to prepare our towers for the launch of 5G. This work may result in degradation to our services including calls, text, and data, during each maintenance window. The following list is upcoming scheduled work:

  • Crozier: LTE degradation between Nov 25 - Dec 6
  • Terrace Bay: LTE outage between Dec 3 - Dec 4

During full LTE outages customers will experience slower data speeds, but will still have the ability to make and receive calls, send and receive text messages and use data.  Any areas experiencing an HSPA shutdown should visit tbaytel.net/hspaShutdown to check if your device supports VoLTE. Customers experiencing no service outside the indicated area or maintenance window are asked to power off their Tbaytel equipment for 30 seconds before powering back on again.

Maintenance Alert - Voicemail - Dec 4-6

Please be advised, Tbaytel will be performing maintenance to its Voicemail services between December 4-6 with work taking place between 12:00am to 6:00am on each day. During the maintenance some customers on both Tbaytel Mobility and Home Phone services may be unable to access their voicemail. Additionally, those attempting to leave a voicemail for Tbaytel customers may be unable to do so. Customers unable to access their voicemails after December 7 are asked to contact Tbaytel Technical Support for troubleshooting assistance. 

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