The Stingray and Tbaytel Channels are interactive apps on Legacy TV, as opposed to a traditional TV channel. You will need to exit the app before you can use the channel up/down buttons.
Press the Exit to TV button. This will exit the app so that you can bring up the guide, type a channel number or use the channel up/down buttons to move through the TV channels.
If you are still stuck in the interactive app after pressing the exit to TV button, the next thing to do would be to ensure the remote is set to the proper device. When you press the OK button on the remote the STB mode light should light up. If any other light becomes lit up, the signal is not being sent to the Set Top Box but to an alternate device. Press the STB button to return the remote to the correct mode.
If the STB light is the one lighting up - hold & let go of the Ok button. If it flashes more than once - change your batteries and try again.
If there is still no response from the legacy set top box try a reboot. Press and hold the power button on the front (or top right) of the STB for 10-15 seconds. The image on the TV should switch to a No Signal once you let go of the power button. It will take ~2 minutes to reboot.
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Shows that are available with Restart TV will be marked with a Restart TV icon. Restart TV availability is based on content rights from the channel provider. Restart TV is available on many Tbaytel channels, and the list of channels is continually growing.
*Fast-forward functionality is not available when in Restart TV mode.
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