We want to hear your feedback. Please use this form below to provide your experience and or questions about our products and services. We read all submissions carefully to ensure your feedback is directed to the team that can help the most. If you request a response, please note it may take up to five business days to hear back from us.NOTE: To protect your privacy, we cannot process account changes, answer billing inquiries or provide technical troubleshooting through this feedback form or via email. Instead, please call our Customer Care team at 807-623-4400 (Thunder Bay) or 1-800-264-9501 (Toll Free).
If your matter is urgent or you are experiencing an outage, please call or Customer Care team at 807-623-4400 (Thunder Bay) or 1-800-264-9501 (Toll Free).
Responses may take up to five business days.
To protect your privacy, we cannot process account changes, answer billing inquiries or provide technical troubleshooting through this Feedback form.
If your matter is urgent or you are experiencing an outage please call 807-623-4400 or 1-800-264-9501.
Receive a $100 EverythingCard when you activate a new line, or upgrade to a new device on a 2-year contract and select the Unlimited 200GB or the Unlimited CAN & US 150GB plan.
When you sign up for Tbaytel Internet services and agree to a two year commitment we'll send you a $100 EverythingCard gift card as a special thank you.
Receive $100 worth of additional security equipment of your choice OR a $100 bill credit when purchasing a new security package with a 3-year monitoring term.
Offer ends January 6, 2025. $100 free equipment or bill credit offer applies to new residential customers who purchase a new smart security system with a 36-month monitoring term.
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