After a power outage or surge, it is possible that the equipment may need to be reset once power is restored.
If there continues to be no power to your modem or TV equipment after the power is restored, verify whether or not your modem is plugged into a power bar or wall outlet.
If it is a power bar that says CyberPower on it, check that it is on and the green power light is lit up. If the green light is not lit up, press and hold the round silver power button for 2-3 seconds, and it should make a couple of beeps and the light turns on. If it does not beep or turn on, call Technical Support at 807-623-4400. You may have to use a different power bar or plug anything that was in the UPS into an electrical outlet, until the UPS is replaced, to restore service.
Once you have confirmed the UPS is receiving power, check the front of the modem to see if there are any lights on or blinking. It may take up to 2-3 minutes for the modem to completely boot back up. Once the modem is booted up, test your internet connection.
If your modem was plugged directly into an electrical outlet and has no power, determine whether or not the issue is with your modem rather than your electrical outlet. Some outlets have a reset button that may need to be pressed. If this does not solve the issue, or if there is not a reset button, you may also have to check your electrical panel.
If you are also a Legacy TV subscriber
If you are showing no signal to your PVR and set top boxes, a power cycle may be required. Beginning with your PVR, pull the small thin black power cord out of the back of the Set Top Box(es) for 30 seconds and then plug it back in. It will take 1-2 minutes for the Set Top Box to reboot.
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Shows that are available with Restart TV will be marked with a Restart TV icon. Restart TV availability is based on content rights from the channel provider. Restart TV is available on many Tbaytel channels, and the list of channels is continually growing.
*Fast-forward functionality is not available when in Restart TV mode.
Receive a $50 EverythingCard when you activate a new line, or upgrade to a new device on a 2-year contract with any 5G+ Unlimited Data Plan.
When you subscribe to a Voice & Data plan and agree to a two year commitment we'll send you a $50 EverythingCard gift card as a special thank you.
When you sign up for Tbaytel Internet services and agree to a two year commitment we'll send you a $100 EverythingCard gift card as a special thank you.
Save $20/month on your existing Tbaytel Internet service for 24 months when you activate new monitoring with a 3 year term.
When you purchase a smart home security equipment package with a 3-year term we’ll include a FREE Smart Security Camera. Choose between either an outdoor camera or a video doorbell.
PLUS, save $20/month on your existing Tbaytel Internet service for 2 years when you activate new monitoring with a 3-year term.
When you sign up for a new Tbaytel Security monitoring service during the promotional period and agree to a three year commitment we'll send you a $100 EverythingCard gift card as a special thank you.
Sign up for both Internet & TV service with a 24-month term and save $10/month for 24 months on your existing Tbaytel mobility service.
$10/month mobility discount for 24 months is available only to residents in Fort Frances, Dryden, Kenora, Marathon and Terrace Bay and based on a new Internet & TV subscription with a 24 month term. The discount can be applied to only one active mobility service per Internet/TV service address subscription after service has been installed.
When you sign up for Tbaytel TV services and agree to a two year commitment we'll send you an Amazon Fire TV Stick as a special thank you.
When you subscribe to a 5G+ Unlimited Data Plan and agree to a two year commitment we'll add a $50 bonus credit to your account as a thank you.
When you sign up for Tbaytel Internet services and agree to a two year commitment we'll send you a $100 EverythingCard gift card as a special thank you. Sign up for both Internet and TV and receive a $150 EverythingCard gift card.
When you sign up for Tbaytel TV services and agree to a two year commitment we'll send you a $50 EverythingCard gift card as a special thank you. Sign up for both Internet and TV and receive a $150 EverythingCard gift card.
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