After a power outage or surge, it is possible that the equipment may need to be reset once power is restored.
If there continues to be no power to your modem or TV equipment after the power is restored, verify whether or not your modem is plugged into a power bar or wall outlet.
If it is a power bar that says CyberPower on it, check that it is on and the green power light is lit up. If the green light is not lit up, press and hold the round silver power button for 2-3 seconds, and it should make a couple of beeps and the light turns on. If it does not beep or turn on, call Technical Support at 807-623-4400. You may have to use a different power bar or plug anything that was in the UPS into an electrical outlet, until the UPS is replaced, to restore service.
Once you have confirmed the UPS is receiving power, check the front of the modem to see if there are any lights on or blinking. It may take up to 2-3 minutes for the modem to completely boot back up. Once the modem is booted up, test your internet connection.
If your modem was plugged directly into an electrical outlet and has no power, determine whether or not the issue is with your modem rather than your electrical outlet. Some outlets have a reset button that may need to be pressed. If this does not solve the issue, or if there is not a reset button, you may also have to check your electrical panel.
If you are also a Legacy TV subscriber
If you are showing no signal to your PVR and set top boxes, a power cycle may be required. Beginning with your PVR, pull the small thin black power cord out of the back of the Set Top Box(es) for 30 seconds and then plug it back in. It will take 1-2 minutes for the Set Top Box to reboot.
Glad we could be helpful. Thanks for the feedback.
Sorry we couldn't be helpful. Your feedback will help us improve this article.
Shows that are available with Restart TV will be marked with a Restart TV icon. Restart TV availability is based on content rights from the channel provider. Restart TV is available on many Tbaytel channels, and the list of channels is continually growing.
*Fast-forward functionality is not available when in Restart TV mode.
Receive a $100 EverythingCard when you activate a new line, or upgrade to a new device on a 2-year contract and select the Unlimited 200GB or the Unlimited CAN & US 150GB plan.
When you sign up for Tbaytel Internet services and agree to a two year commitment we'll send you a $100 EverythingCard gift card as a special thank you.
Receive $100 worth of additional security equipment of your choice OR a $100 bill credit when purchasing a new security package with a 3-year monitoring term.
Offer ends January 6, 2025. $100 free equipment or bill credit offer applies to new residential customers who purchase a new smart security system with a 36-month monitoring term.
Click on a number to display disclaimer.