How do I get a replacement remote?

My remote stopped working, how do I get a new one?

Before getting a new remote there are a few things to check with the existing remote:

  • Change the batteries and remember to check the polarity
  • Check to see which mode the remote is in. Press STB button and see if you are able to control the remote again
  • Check that nothing is blocking the receiving sensor on the set top box

If everything has been checked and you cannot control the TV service with the remote, you can go to the Tbaytel Store for a replacement remote.

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Updated on Wed, 06 Mar 2024 by Sean Otway

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