The Customer has full security system and account privileges. They have a code and a key to the property.

 Permissions:

• Arm/disarm anytime
• Cancel alarm
• Edit Customer, Contact, Keyholder and User information - phone numbers, passwords etc.
• Request account information from the Monitoring Station
• Obtain event history
• Change arm/disarm schedule
• Create arm/disarm temporary window
• Put entire security system on test
• Put a designated system/area(s) on test
• Put a medical system and/or device on test
• Initiate repairs

Contact (Callout, Responder)

Individuals called to respond to an alarm.  They have a code and a key to the property.

 Permissions:

• Arm/disarm anytime
• Cancel alarm
• Edit Customer, Contact, Keyholder and User information - phone numbers, passwords etc.
• Request account information from the Monitoring Station
• Obtain event history
• Put entire security system on test
• Put a designated system/area(s) on test
• Put a medical system and/or device on test
• Initiate repairs

Keyholders

Individuals with a code and a key to the property who are authorized to call the Monitoring Station to place a security system on test or cancel an alarm.  Keyholders are not contacted by the monitoring station to respond to alarms.  Typically keyholders are contractors, maintenance people etc.

 Permissions:

•  Cancel alarm
• Put entire security system on test
• Can arm/disarm within schedule

Users

Individuals with alarm codes for arming and disarming only.  Actively electronically logged to account history.  Typically, users can be children, employees, babysitters, cleaners etc.

 Permissions: 

• Can arm/disarm within schedule