4 Types of Security Account Permissions

A list of your security account permissions

Customer (Primary Account Holder)

The Customer has full security system and account privileges. They have a code and a key to the property.

 Permissions:

  • Arm/disarm anytime
  • Cancel alarm
  • Edit Customer, Contact, Keyholder and User information - phone numbers, passwords etc.
  • Request account information from the Monitoring Station
  • Obtain event history
  • Change arm/disarm schedule
  • Create arm/disarm temporary window
  • Put entire security system on test
  • Put a designated system/area(s) on test
  • Put a medical system and/or device on test
  • Initiate repairs

 

Contact (Callout, Responder)

Individuals called to respond to an alarm.  They have a code and a key to the property.

 Permissions:

  • Arm/disarm anytime
  • Cancel alarm
  • Edit Customer, Contact, Keyholder and User information - phone numbers, passwords etc.
  • Request account information from the Monitoring Station
  • Obtain event history
  • Put entire security system on test
  • Put a designated system/area(s) on test
  • Put a medical system and/or device on test
  • Initiate repairs

 

Keyholders

Individuals with a code and a key to the property who are authorized to call the Monitoring Station to place a security system on test or cancel an alarm.  Keyholders are not contacted by the monitoring station to respond to alarms.  Typically keyholders are contractors, maintenance people etc.

 Permissions:

  •  Cancel alarm
  • Put entire security system on test
  • Can arm/disarm within schedule

 

Users

Individuals with alarm codes for arming and disarming only.  Actively electronically logged to account history.  Typically, users can be children, employees, babysitters, cleaners etc.

 Permissions: 

  • Can arm/disarm within schedule

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Updated on Fri, 29 Sep 2023 by Julie Workman

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