THESE WIFI CALLING TERMS & CONDITIONS (the "Terms" ) GOVERN YOUR USE OF THE WIFI CALLING FEATURE ("WiFi Calling") AND CONTAIN IMPORTANT INFORMATION, INCLUDING 9-1-1 LIMITATIONS AND DETAILS ABOUT POSSIBLE SERVICE CHARGES. WHILE USING WIFI CALLING, YOUR STANDARD WIRELESS PLAN RATES APPLY, INCLUDING LOCAL AND LONG DISTANCE AIRTIME, MESSAGING, ROAMING AND CURRENT PAY-PER-USE RATES. These Terms supplement and are incorporated into the Tbaytel Terms of Service available at tbaytel.net/terms, and form part of our agreement with you. You agree to cause all persons who use WiFi Calling on your device to comply with these Terms.

1. What is WiFi Calling?

WiFi Calling lets you make and receive phone calls and send and receive SMS messages on your device over a WiFi connection. In most cases, when you have access to both WiFi Calling and a mobile network, your device will automatically default to use WiFi Calling.

2. Do I need a specific device or plan to use WiFi Calling?

To use WiFi Calling, you must have the WiFi Calling feature enabled in your Settings on a compatible Tbaytel device with an LTE SIM. You must also subscribe to a Tbaytel postpaid wireless voice and LTE data plan; and have administrative rights on your wireless device.

3. What type of WiFi connection do I need to use WiFi Calling?

To use WiFi Calling, you need access to a public or private WiFi connection. While using WiFi Calling, you will use internet data on the WiFi connection. Internet service charges and overage rates apply in accordance with your Tbaytel or third party internet service. When tethering, wireless data will be consumed on the device you are tethering from while using WiFi Calling. If you use a third party internet service provider to access WiFi Calling, any issues with your internet service are not the responsibility of Tbaytel, and it is your responsibility to resolve any such issues with your internet service provider.

4. How is WiFi Calling rated while in Canada?

All incoming calls and messages received over WiFi Calling while in Canada will be deducted from your airtime and messaging buckets included in your wireless plan. All outgoing calls and messages sent over WiFi Calling while in Canada to a Canadian number will be deducted from your airtime, long distance and messaging buckets included in your wireless plan. If you exceed your plan's bucket, overage rates and/or current pay-per-use wireless rates apply. All outgoing calls and messages to non-Canadian numbers will be rated according to the rates outlined in your wireless plan or current payper-use rates. Note: You may incur additional long distance charges and/or international messaging charges if your VPN, DNS or Internet provider is set to a country outside Canada.

5. Can WiFi Calling be exposed to abuse?

Yes, many WiFi networks (such as public WiFi networks) do not provide any level of encryption (such as WEP, WPA, or other encryption and authentication mechanisms), therefor it is strongly recommended, and it is your responsibility, to ensure the configuration of your device is secure. Devices using WiFi connections may be vulnerable to unauthorized attempts to access data and software stored on the device.

6. What is the WiFi Calling experience while travelling outside of Canada?

6.1. When you join a network outside of Canada, information about the country where the network connection is made will be sent to Tbaytel for details like billing. While travelling outside of Canada and using WiFi Calling, the following will be deducted from your airtime and messaging buckets included in your wireless plan with no long distance or roaming charges:
6.1.1. all incoming calls and messages received from anywhere in the world; and
6.1.2. all outgoing calls and messages made or sent by you to a Canadian number

6.2. While travelling outside of Canada and using WiFi Calling, all outgoing calls and messages made or sent to a non-Canadian number will be rated the same as if they had been made on a mobile network. Roaming and/or long distance charges will vary depending on your roaming solution (travel saver rates or pay-per-use rates).

6.3. Travel Saver Rates: If you purchased a travel saver or have one included in your rate plan, all outgoing WiFi calls and messages made or sent will be deducted from the minutes or messages included in your travel saver. If you exceed the amounts included in your travel saver option, the overage rates outlined in your travel saver option will apply. Calls and messages made to a Canadian number will be deducted from your airtime and messaging buckets included in your wireless plan with no long distance or roaming charges. Calls and messages made to a non-Canadian number will be rated the same as if they had been made on a mobile network unless you have a travel saver, as per above.

6.4. Pay-Per-Use Rates: If you do not purchase a travel saver or have one included in your rate plan, outgoing WiFi calls and messages will be rated per the pay-per-use rates.

7. How does 9-1-1 emergency service work on WiFi Calling?

Tbaytel Wireless customers that require emergency assistance can dial 9-1-1 any time, free on the Tbaytel Wireless network. Depending on your location, calls are connected to the 9-1-1 service provided by the municipality or a local emergency service provider suited to handle the situation (e.g. a local police department).

7.1. Tips for using 9-1-1

• Always provide your name, wireless phone number and location you are calling from.
• Speak clearly. Unlike wireline-based E9-1-1, the emergency operator does not know your actual location until you provide this information.
• Stay on the line for as long as the 9-1-1 operator requires.
• Leave your handset turned on after hanging up in case the 9-1-1 operator needs to call you back.
• Do not program 9-1-1 into your speed dial. This can lead to accidental calls that take up valuable emergency resources.
• Calls to 9-1-1 from your wireless phone are subject to the same limitations as regular wireless calls. If you are underground or too far from a wireless network antenna, the quality of your call may be affected or you may not be able to connect to the network.

7.2. Wireless E9-1-1
7.2.1. Phase 1. Phase one of Enhanced 9-1-1 or E9-1-1 is a computer-aided communication system that provides the operator with your wireless phone number and location of the cellular tower handling the call. This helps emergency providers respond quickly and identify the most appropriate emergency service to dispatch. Where E9-1-1 is not available, we provide voice connectivity to a local emergency services provider. In this case, neither your wireless phone number nor your location will be displayed to the 9-1-1 operator.
7.2.2. Phase 2. Phase two of Enhanced 9-1-1 provides more accurate location information than Phase One; E9-1-1 emergency operators that have the necessary systems deployed receive the caller's phone number and geographic coordinates associated with the caller's approximate location. A caller's location will be automatically determined using special technology enabled in the Wireless network. Any customer registered on the Wireless network using any Tbaytel handset in an area served by E9-1-1 that has the necessary systems deployed will have access to Phase One and Two. This includes Tbaytel Wireless customers in their local area and any customers visiting an area in Canada served by E9-1-1.
THIS SECTION CONTAINS IMPORTANT INFORMATION ABOUT THE DIFFERENCES AND UNIQUE LIMITATIONS OF 9-1-1 EMERGENCY SERVICE ASSOCIATED WITH WIFI CALLING. PLEASE READ CAREFULLY. By using WiFi Calling, you acknowledge and agree to the information in this section regarding the limitations of using WiFi Calling for dialing 9-1-1. If you are not comfortable with these limitations, we recommend that you not use WiFi Calling, or consider an alternate means for accessing traditional 9-1-1 emergency services. We recommend you keep an alternative phone service handy to increase the reliability of your access to emergency services during any service interruption. NOTE: WiFi Calling cannot support emergency calls made outside of Canada or the United States. Ensure you are connected to a mobile network when attempting to make an emergency call outside of Canada or the United States to be routed to the nearest emergency services. You agree to inform all people who use WiFi Calling on your device of the following limitations and requirements.

7.3. Your 9-1-1 Emergency Address. When you first turn on WiFi Calling on your device, you will be asked to provide the full address for your most likely location for your device (your "9-1-1 Emergency Address"). You may only register one (1) 9-1-1 Emergency Address and it must be a location in Canada or the United States. If a U.S address is entered, it must not be used for more than six (6) months of any given calendar year. If you fail to comply with this requirement or we suspect you have provided false, inaccurate or incomplete location information, we have the right to restrict your current and/or future ability to access WiFi Calling. Tbaytel will not, however, disable your ability to place a 9-1-1 call during any such restriction.

7.4. Placing 9-1-1 Calls. If you dial 9-1-1 from your device using the mobile network (i.e., not using WiFi Calling), your call routes automatically to the proper Public Safety Answering Point ("PSAP") based on the location you are calling from. If you dial 9-1-1 while using WiFi Calling, your call routes to a specialized emergency call centre that will transfer your call to the correct PSAP by using the 9-1-1 Emergency Address you specified or based on the location you have provided to the 9-1-1 operator. When using WiFi Calling to dial 9-1-1, you must immediately inform the 9-1-1 operator of your location (or the location of the emergency, if different) if you are able to do so. It is important that you do not hang up unless directly told to do so, and if disconnected, immediately dial 9-1-1 again. You should also be prepared to provide your call-back number to the 9-1-1 operator. If you use WiFi Calling to dial 9-1-1 and the WiFi connection is lost, your call to 9-1-1 will drop and the specialized emergency call centre and/or PSAP will not have any method of re-connecting with you. If this occurs, dial 9-1-1 again. If you disable your cellular radio on your mobile device, you may be prompted to enable the cellular signal to complete the 9-1-1 call. The option to enable your cellular radio to complete a 9-1-1 call as a wireless E9-1-1 call should always be selected.

7.5. Accuracy of 9-1-1 Information. You agree to provide true, accurate, current and complete 9-1-1 Emergency Address and other information to Tbaytel, and are responsible for maintaining and updating the 9-1-1 Emergency Address associated with your device. If you do not update your 9-1-1 Emergency Address and do not correctly identify the location of the emergency, 9-1-1 calls made using WiFi Calling will be routed based on your previously provided 9-1-1 Emergency Address and therefore may be routed to the incorrect PSAP for the emergency location. If you are unable to speak, the dispatcher may not be able to locate you if you have failed to update your 9-1-1 Emergency Address. You may update your 9-1-1 Emergency Address in the settings section of your device. During certain periods, updates to your 9-1-1 Emergency Address may not be reflected instantly (e.g., during IT maintenance periods). When you register or update your 9-1-1 Emergency Address, it will be validated for accuracy through a Canada Post and PSAP validation service. If the validation service is not able to recognize the proposed 9-1-1 Emergency Address you provided, you will be provided with a recommendation for correction of the 9-1-1 Emergency Address. If you choose to override the recommendation, your 9-1-1 Emergency Address will be manually updated the next business day. Therefore, in the event of an emergency, you may not have a 9-1-1 Emergency Address in the database until the end of the next business day. It is strongly encouraged that you always have an alternate means of accessing 9-1-1.

7.6. Connection Time and Technical Difficulties. For technical reasons, your 9-1-1 call may produce a busy signal or take longer to answer as compared to traditional 9-1-1 calls. The 9-1-1 service will not function if the internet access point and underlying WiFi network is not configured correctly, does not have the bandwidth to carry a call, or if the WiFi Calling feature is not functioning for any reason, including but not limited to, power outage, WiFi or broadband service outage or suspension, network or internet congestion or disconnection, mobile network outage or service disconnection due to billing issues or breach of your Agreement.

7.7. Features Not Available for 9-1-1 WiFi Calling. The following features will not be available for 9-1-1 WiFi Calling: Call Transfer (you cannot transfer a 9-1-1 call or transfer another call to 9-1-1); Conference Call (a 9-1-1 call cannot be included in a conference call); and Call Forwarding (you cannot forward calls to 9- 1-1). In addition, you will not be able to put a 9-1-1 call on hold. T9-1-1 Service is not available for 9-1-1 WiFi Calling (you cannot communicate with 9-1-1 operators via text message for deaf, hard of hearing or speech impaired users).

1.1. Limitation of Liability. Tbaytel and its service providers disclaim all responsibility for the conduct of PSAPs, all other third parties involved in the provision of emergency response services and any technical difficulties associated with the functioning of the 9-1-1 service. Tbaytel and its service providers do not have any control over PSAPs and are therefore not responsible for whether they answer 9-1-1 calls made using WiFi Calling, how they answer these calls, or how they handle these calls. Tbaytel and its service providers rely on third parties to assist in the provision of 9-1-1 services, and disclaim any and all liability for acts or omissions by third parties in the provision of 9-1-1 services. Neither Tbaytel nor its service providers, officers or employees may be held liable for any claim, damage, or loss (including, without limitation, legal fees) by, or on behalf of, you or any third-party user of Tbaytel's 9-1-1 dialing capability.

8. Will WiFi Calling always be available to me?

WiFi Calling is provided on a best commercial efforts basis, with no guarantee of continued access or quality of service related to voice connectivity, on account of its reliance on public or private internet and/or mobile data networks.

9. What happens when I move from WiFi Calling to the Mobile Network?

When you move between WiFi Calling and the mobile network, your call will likely drop. While in Canada, your wireless device will automatically default to using WiFi Calling rather than the mobile network where both co-exist. While roaming, your wireless device will automatically default to use WiFi Calling over the mobile network where both services exist.

10. Can I still make location-based calls, like 211 for Ontario North

Certain types of calls that are location-based will not be accurate when using WiFi Calling from outside your wireless device's local calling area. The service will assume that you are making a call from your wireless device's local calling area. As such, you will reach service centres and receive information associated with your wireless device's local calling area.