There are a few options available when it comes to handset repairs. If the handset was purchasedwithin the last 15 calendar days andyou have not used more than half of the usage specified in your monthly plan limits can have the phone returned, so long as there is no physical damage to the handset. The device must also be returned with all original packaging and accessories.
Repairs that are manufacturing defects and within 1 year of the purchase date - but after the 15 calendar days of purchase will typically need to be sent to the manufacturer for repairs.
Other non warranty related repairs such as cracked, damaged or defective screens, cameras, speakers, charge ports and batteries can be repaired by our local technicians and can usually be done within 1 business day. You can receive a free assessment of what work needs to be done and what costs will be involved in the repair.
Once the repair is completed you will be contacted by the store to come pick up your device. All such repairs are backed by a 90 day warranty so should the issue reoccur - please do contact or return to the retail store.
Glad we could be helpful. Thanks for the feedback.
Sorry we couldn't be helpful. Your feedback will help us improve this article.
Shows that are available with Restart TV will be marked with a Restart TV icon. Restart TV availability is based on content rights from the channel provider. Restart TV is available on many Tbaytel channels, and the list of channels is continually growing.
*Fast-forward functionality is not available when in Restart TV mode.
Receive a $100 EverythingCard when you activate a new line, or upgrade to a new device on a 2-year contract and select the Unlimited 200GB or the Unlimited CAN & US 150GB plan.
When you sign up for Tbaytel Internet services and agree to a two year commitment we'll send you a $100 EverythingCard gift card as a special thank you.
Receive $100 worth of additional security equipment of your choice OR a $100 bill credit when purchasing a new security package with a 3-year monitoring term.
Offer ends January 6, 2025. $100 free equipment or bill credit offer applies to new residential customers who purchase a new smart security system with a 36-month monitoring term.
Click on a number to display disclaimer.