If you notice that your wireless device has a WiFi connection issue that is not allowing you to connect to the Internet, please follow the steps outlined below:
Check other wireless devices in your home to see if the issue is isolated to one device, or if your entire home has been affected. If the issue is on one device power it off for 30 seconds before powering it back on again. If the issue appears on other devices in the home continue with these troubleshooting steps.
Check that the Modem has power. (If there are 1 or more lights lit up on the modem then it has power.)
One of the indicator lights will be labeled "Internet" or "Service". This indicator light should be green. If the light is red please contact Tbaytel Technical Support.
Power off your modem for 30 seconds before powering it back on again. This can be done by either pressing the Power button found on the back of your modem (some modems may not have a power button) or by unplugging and plugging the power cable back in.
If none of these troubleshooting steps restored your service please contact Technical Support by calling 807-623-4400 or toll free at 1-800-264-9501.
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Shows that are available with Restart TV will be marked with a Restart TV icon. Restart TV availability is based on content rights from the channel provider. Restart TV is available on many Tbaytel channels, and the list of channels is continually growing.
*Fast-forward functionality is not available when in Restart TV mode.
Receive a $100 EverythingCard when you activate a new line, or upgrade to a new device on a 2-year contract and select the Unlimited 200GB or the Unlimited CAN & US 150GB plan.
When you sign up for Tbaytel Internet services and agree to a two year commitment we'll send you a $100 EverythingCard gift card as a special thank you.
Receive $100 worth of additional security equipment of your choice OR a $100 bill credit when purchasing a new security package with a 3-year monitoring term.
Offer ends January 6, 2025. $100 free equipment or bill credit offer applies to new residential customers who purchase a new smart security system with a 36-month monitoring term.
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