Live Knowledgebase > Home Phone > Troubleshooting Tips

Why won't my phone work?

Some tips to resolve problems with your home phone.

Check to see that all telephones are hung up.
If you have only one phone and it unplugs, take it to a friend's house and plug it in. If it doesn't work, you probably have an equipment problem.
If you have two or more phones that unplug, unplug all of them and try them one at a time in each phone jack or outlet. If one phone doesn't work anywhere, you probably have an equipment problem. If none of the phones work in a particular jack, you may have a jack problem.
Borrow a friend's phone and try it in each of your jacks. If it doesn't work in a particular jack, you probably have a jack problem. If it doesn't work in any jack, you may have a Tbaytel line problem.
If your phone doesn't unplug, contact Tbaytel Technical Support.
If you have customer-owned equipment such as phones, answering machines, speakerphones, cordless phones, a security system or night bells, unplug all of them. If your telephone service works without the added equipment, you probably have an equipment problem.
If you rent a phone from Tbaytel and the troubleshooting check indicates that the telephone set is the problem, bring the set into the Tbaytel Store located at 959 Fort William Rd, Thunder Bay, ON.

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