Keep up with everything happening at Tbaytel
July 3, 2024
For Immediate Release
Tbaytel will be performing scheduled upgrades in the Manitouwadge area July 15-29 to bring 5G technology to your community. As part of this upgrade, existing 3G HSPA service will be shut down.
During this upgrade period, customers may experience degraded service with intermittent outages of voice, text and data service on July 22. Please note emergency 911 services will remain operational throughout the maintenance window. To minimize disruption, customers are advised to enable Wi-Fi calling if supported on their devices before work begins on July 15th.
Once the upgrade has been completed, customers using devices with LTE and Voice over LTE (VoLTE) capabilities should not experience any service disruptions. However, customers with older devices that do not support VoLTE calling will lose voice service in the Manitouwadge area due to the 3G HSPA network shutdown.
Customers can visit tbaytel.net/hspashutdown to find out if they have a VoLTE capable device and to find more information about the upgrade. Alternatively, customers can visit the Tbaytel Store in Marathon or call Tbaytel Customer Care.
Any customers experiencing issues with their Tbaytel mobility service outside of this maintenance window are encouraged to contact Tbaytel’s 24-hour technical support team at (807) 623-4400 or toll-free at 1-800-264-9501.
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Media Contact:
Kaitlin Gaspar
Public Relations Communication Coordinator
Tbaytel
[email protected]
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