Keep up with everything happening at Tbaytel
July 3, 2024
For Immediate Release
Tbaytel will be performing scheduled upgrades in the Manitouwadge area July 15-29 to bring 5G technology to your community. As part of this upgrade, existing 3G HSPA service will be shut down.
During this upgrade period, customers may experience degraded service with intermittent outages of voice, text and data service on July 22. Please note emergency 911 services will remain operational throughout the maintenance window. To minimize disruption, customers are advised to enable Wi-Fi calling if supported on their devices before work begins on July 15th.
Once the upgrade has been completed, customers using devices with LTE and Voice over LTE (VoLTE) capabilities should not experience any service disruptions. However, customers with older devices that do not support VoLTE calling will lose voice service in the Manitouwadge area due to the 3G HSPA network shutdown.
Customers can visit tbaytel.net/hspashutdown to find out if they have a VoLTE capable device and to find more information about the upgrade. Alternatively, customers can visit the Tbaytel Store in Marathon or call Tbaytel Customer Care.
Any customers experiencing issues with their Tbaytel mobility service outside of this maintenance window are encouraged to contact Tbaytel’s 24-hour technical support team at (807) 623-4400 or toll-free at 1-800-264-9501.
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Media Contact:
Kaitlin Gaspar
Public Relations Communication Coordinator
Tbaytel
[email protected]
Receive a $50 EverythingCard when you activate a new line, or upgrade to a new device on a 2-year contract with any 5G+ Unlimited Data Plan.
When you subscribe to a Voice & Data plan and agree to a two year commitment we'll send you a $50 EverythingCard gift card as a special thank you.
When you sign up for Tbaytel Internet services and agree to a two year commitment we'll send you a $100 EverythingCard gift card as a special thank you.
Save $20/month on your existing Tbaytel Internet service for 24 months when you activate new monitoring with a 3 year term.
When you purchase a smart home security equipment package with a 3-year term we’ll include a FREE Smart Security Camera. Choose between either an outdoor camera or a video doorbell.
PLUS, save $20/month on your existing Tbaytel Internet service for 2 years when you activate new monitoring with a 3-year term.
When you sign up for a new Tbaytel Security monitoring service during the promotional period and agree to a three year commitment we'll send you a $100 EverythingCard gift card as a special thank you.
Sign up for both Internet & TV service with a 24-month term and save $10/month for 24 months on your existing Tbaytel mobility service.
$10/month mobility discount for 24 months is available only to residents in Fort Frances, Dryden, Kenora, Marathon and Terrace Bay and based on a new Internet & TV subscription with a 24 month term. The discount can be applied to only one active mobility service per Internet/TV service address subscription after service has been installed.
When you sign up for Tbaytel TV services and agree to a two year commitment we'll send you an Amazon Fire TV Stick as a special thank you.
When you subscribe to a 5G+ Unlimited Data Plan and agree to a two year commitment we'll add a $50 bonus credit to your account as a thank you.
When you sign up for Tbaytel Internet services and agree to a two year commitment we'll send you a $100 EverythingCard gift card as a special thank you. Sign up for both Internet and TV and receive a $150 EverythingCard gift card.
When you sign up for Tbaytel TV services and agree to a two year commitment we'll send you a $50 EverythingCard gift card as a special thank you. Sign up for both Internet and TV and receive a $150 EverythingCard gift card.
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