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MEDIA RELEASE
Thunder Bay, Ontario (March 17, 2020) – As the global response to COVID-19 continues to evolve, now more than ever we know that people in Northern Ontario are relying on Tbaytel to keep themselves informed, connected and entertained. We are taking many steps to make sure you can stay in touch and up-to-date. In addition, we’ve made some changes to keep our team mobilized and available to assist you.
The Tbaytel Store at 959 Fort William Road will be closed to the public from March 18th to April 6th. Our Sales Associates are still working and available by phone or via ecommerce to assist customers with Mobility Activations, Upgrades, Warranty and Repair. Customers may contact the Tbaytel Store directly at 807-684-2069 or 1-833-238-6654 or visit www.tbaytel.net/store for ecommerce options.
Our Customer Care, Business Sales and Technical Support teams continue to provide sales and support services. Customers may also use the myTbaytel website or download the myTbaytel app for additional self-serve options. Screening and social distancing practices have been implemented so that we may continue to provide on-site installation and repair services.
Mobility –Tbaytel is waiving any Long Distance and SMS charges for Tbaytel Mobility subscribers who are out-of-country until May 15, 2020.
Television – Tbaytel TV subscribers will enjoy complimentary access to more than 30 of our most popular channels. These channels have been automatically added so no customer action is required.
Internet – Tbaytel fixed internet customers already have access to unlimited monthly data with no data caps or overage charges. Tbaytel public WiFi hotspots are free to use for everyone and will continue to be available throughout the community.
In support of customers who may be experiencing financial challenges due to COVD-19, Tbaytel will be implementing more flexible payment and service options until May 15, 2020.
“Tbaytel will be constantly monitoring this situation, following the guidance of Health Canada, provincial agencies and the Thunder Bay District Health Unit and implementing best practices to ensure Tbaytel provides the consistent level of service our customers expect while taking the precautions necessary to protect our employees and our community,” said Tbaytel President and CEO Dan Topatigh.
For more details on how Tbaytel is keeping Northern Ontario connected, visit www.tbaytel.net/covid19
Receive a $50 EverythingCard when you activate a new line, or upgrade to a new device on a 2-year contract with any 5G+ Unlimited Data Plan.
When you subscribe to a Voice & Data plan and agree to a two year commitment we'll send you a $50 EverythingCard gift card as a special thank you.
When you sign up for Tbaytel Internet services and agree to a two year commitment we'll send you a $100 EverythingCard gift card as a special thank you.
Save $20/month on your existing Tbaytel Internet service for 24 months when you activate new monitoring with a 3 year term.
When you purchase a smart home security equipment package with a 3-year term we’ll include a FREE Smart Security Camera. Choose between either an outdoor camera or a video doorbell.
PLUS, save $20/month on your existing Tbaytel Internet service for 2 years when you activate new monitoring with a 3-year term.
When you sign up for a new Tbaytel Security monitoring service during the promotional period and agree to a three year commitment we'll send you a $100 EverythingCard gift card as a special thank you.
Sign up for both Internet & TV service with a 24-month term and save $10/month for 24 months on your existing Tbaytel mobility service.
$10/month mobility discount for 24 months is available only to residents in Fort Frances, Dryden, Kenora, Marathon and Terrace Bay and based on a new Internet & TV subscription with a 24 month term. The discount can be applied to only one active mobility service per Internet/TV service address subscription after service has been installed.
When you sign up for Tbaytel TV services and agree to a two year commitment we'll send you an Amazon Fire TV Stick as a special thank you.
When you subscribe to a 5G+ Unlimited Data Plan and agree to a two year commitment we'll add a $50 bonus credit to your account as a thank you.
When you sign up for Tbaytel Internet services and agree to a two year commitment we'll send you a $100 EverythingCard gift card as a special thank you. Sign up for both Internet and TV and receive a $150 EverythingCard gift card.
When you sign up for Tbaytel TV services and agree to a two year commitment we'll send you a $50 EverythingCard gift card as a special thank you. Sign up for both Internet and TV and receive a $150 EverythingCard gift card.
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