T9-1-1 is available in select regions of the country, including select Tbaytel coverage areas in Thunder Bay.

Learn more about T-9-1-1

Customers with speech or hearing impairment, who use a TTY or other telecommunication device for the deaf (TDD), can dial 711 or 1- 800-267-6511 for operator assistance to complete the following types of calls:

• Collect
• Bill to third number
• Long distance
• Person-to-person

Voice users can dial 1-800-855-0511.

To place calls from a TTY to TTY dial 1-800-855-1155.

Tbaytel Long Distance customers who require a TTY should register with Tbaytel to receive a 50% discount on certain long distance calls placed from their residential telephone number.

For More Information:
TTY and Teletypewriter users: Call 1-800-771-6179
Voice users: Call 1-800-331-9948

IP Relay users connect to specially trained operators through chat sessions in the IP Relay portal. The operators place phone calls on their behalf and facilitate conversations. Operators are available 24 hours a day, 7 days a week.

Sign up for IP Relay service

If you are unsatisfied with your wireless service, you may cancel it without incurring any termination fees or other penalties up to 15 days from the contract start date if you have not used more than half of the usage specified in your monthly plan limits. If you are a person with a disability, you are entitled to an extended trial period and may cancel up to 30 days from the contract start date.

Complete packaging, boxes, manuals, chargers, etc. must also be returned. All items must be in "like new" condition and returned to the location they were purchased from. You will be responsible for any additional usage charges that you may have incurred.

Alert Ready: Canada’s Emergency Alert System

Alert Ready is a system designed to deliver critical and potentially life-saving broadcast alerts to Canadians through TV, radio and compatible wireless devices.

The Alert Ready system was developed in partnership with federal, provincial, and territorial emergency management officials, Pelmorex Corp., the broadcast industry and wireless service providers to ensure you receive emergency alerts immediately and know when to take action to keep you and your family safe.

Tbaytel is pleased to deliver this important service to our customers, for their protection and safety.

Want to learn more? Visit our Alert Ready F.A.Q. topics

Receive your bills electronically by subscribing to our environmentally friendly paperless billing. Once you sign up for paperless billing you will receive one final paper bill. From that point onward you will receive your bill(s) electronically and a notification will be sent to your requested email address when new bills are available to be viewed.

Sign up now through myTbaytel

How to set up Paperless Billing

Tbaytel’s Authorized User Policy allows you to assign another individual to share many of the same permissions and privileges that you have as the primary user and holder of your account.

PIN Validation is also available for residential Tbaytel customers and can be used to verify your identity over the phone. PIN Validation is a convenient and safe way to access your accounts.

Fill out the Authorized User Waiver online

Download the Authorized User Form

Learn more about the Authorized User Policy & PIN Validation

Understanding potential threats before they happen may help in preventing unwanted situations.

Learn more about how to recognize our employees, what to do if you receive a threatening phone call or if you are a target of email fraud.

Learn more about how to protect yourself from fraud.

Receive a $50 EverythingCard when you activate a new line, or upgrade to a new device on a 2-year contract with any 5G+ Unlimited Data Plan.

When you subscribe to a Voice & Data plan and agree to a two year commitment we'll send you a $50 EverythingCard gift card as a special thank you.

When you sign up for Tbaytel Internet services and agree to a two year commitment we'll send you a $100 EverythingCard gift card as a special thank you.

Save $20/month on your existing Tbaytel Internet service for 24 months when you activate new monitoring with a 3 year term.

PLUS, save $20/month on your existing Tbaytel Internet service for 2 years when you activate new monitoring with a 3-year term.

When you sign up for a new Tbaytel Security monitoring service during the promotional period and agree to a three year commitment we'll send you a $100 EverythingCard gift card as a special thank you.

Sign up for both Internet & TV service with a 24-month term and save $10/month for 24 months on your existing Tbaytel mobility service.

$10/month mobility discount for 24 months is available only to residents in Fort Frances, Dryden, Kenora, Marathon and Terrace Bay and based on a new Internet & TV subscription with a 24 month term. The discount can be applied to only one active mobility service per Internet/TV service address subscription after service has been installed.

When you sign up for Tbaytel TV services and agree to a two year commitment we'll send you an Amazon Fire TV Stick as a special thank you.

When you subscribe to a 5G+ Unlimited Data Plan and agree to a two year commitment we'll add a $50 bonus credit to your account as a thank you.

When you sign up for Tbaytel Internet services and agree to a two year commitment we'll send you a $100 EverythingCard gift card as a special thank you. Sign up for both Internet and TV and receive a $150 EverythingCard gift card.

When you sign up for Tbaytel TV services and agree to a two year commitment we'll send you a $50 EverythingCard gift card as a special thank you. Sign up for both Internet and TV and receive a $150 EverythingCard gift card.

Receive $100 worth of additional security equipment of your choice OR a $100 bill credit when purchasing a new security package with a 3-year monitoring term.

Offer ends January 6, 2025. $100 free equipment or bill credit offer applies to new residential customers who purchase a new smart security system with a 36-month monitoring term.