Maintenance & Outages

Maintenance of Tbaytel systems and networks is necessary to ensure Tbaytel delivers quality service to you, our valued customers. We apologize for the inconvenience as we continue to make significant improvements to our network to ensure we are meeting your expectations. We thank you for your patience and understanding, and continued support.

Troubleshooting Tip: If you are experiencing a loss of service outside of a maintenance window; power off the affected Tbaytel equipment, then power it back on after 30 seconds. For step-by-step instructions, visit the Support section and select the affected product.

Maintenance Alert - Central Thunder Bay - Thunder Bay - Jan 23

Please be advised, Tbaytel will be performing maintenance to its Connected Home services with work taking place on January 23 between the hours of 2:00am to 5:00am.  During this maintenance some customers in Central Thunder Bay as well as customers living on or around Oliver Rd. may experience a loss of their Connected Home services with the outage lasting up to 5 minutes. Customers experiencing no service outside the maintenance window are asked to power off their Tbaytel equipment for 30 seconds before powering it back on again.

Maintenance Alert - myTbaytel & Ecommerce - Jan 26

Please be advised, Tbaytel will be performing maintenance to its web assets with work taking place on January 26 between the hours of 8:00pm to 9pm.  During this maintenance customers may be unable to access their myTbaytel account or purchase a device through ecommerce with the maintenance expected to last no longer than 1 hour.
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