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Customer Feedback

You deserve exceptional service.  All of us at Tbaytel are working hard to ensure we deliver just that!

How did we do today?  Did an employee give you great service, or do you have a suggestion for how we can serve you better?  Let us know!

Tbaytel strongly recommends any critical or very important requests should always be phoned in by calling 807-623-4400 or 1-800-264-9501.

Which of the following services is your contact with us regarding? Select... Mobility Internet Digital TV Security Other

If Other, please explain:

What is the telephone number associated with the above-mentioned service?

Phone Number (Example: 807-555-5555)

Were you satisfied with the service you received? Select... Yes No

Do you have a compliment, suggestion or a complaint? Select... Compliment Suggestion Complaint

Please Explain Below:

Would you like someone to contact you regarding this matter?   Select... No Yes

If you answered "Yes" to the above question, please provide us with the following:

Name:
Daytime Contact Number:
Email Address:
Thank you for taking the time to contact us!

Quality of Service Standards

Tbaytel Quality of Service Standards ensure that customers are satisfied with their telephone service. Tbaytel is required to submit quarterly reports to the Canadian Radio-television and Telecommunications Commission (CRTC), an independent agency of the Government of Canada.

The reports are electronically available at www.crtc.gc.ca.

If you are dissatisfied following discussion with Tbaytel, you may wish to write to:

The Secretary General
Canadian Radio-television and Telecommunications Commission
Ottawa, ON K1A 0N2

We ask that you also send a copy of your letter to:

Tbaytel
Attention: Regulatory Affairs
1046 Lithium Drive
Thunder Bay, On P7B 6G3

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