TalkSwitch Features

Auto attendants: Greet callers with messages and connect them to extensions. It’s like having a dedicated receptionist 24 hours a day.

Voicemail: It's built-in, so everyone in the office has their own personal mailbox.

Voicemail to e-mail notifications: Immediate e-mail whenever someone leaves you voicemail, with or without the message attached as an audio file.

Dial-by-name directory: Callers choose extensions by spelling the name of the person they’re trying to reach.

Music on hold: Keep waiting customers happy with music or custom messages.

Call cascade: If you miss a call, TalkSwitch will ring a sequence of other extensions until it finds you.

Ring groups: Send calls to all extensions in a department.

Call waiting: Beep notification and caller I.D. on the waiting call.

Call queue: Callers can leave a message, stay on hold or return to the auto attendant if an extension is busy.

Automatic route selection: Save money by sending certain types of outgoing calls using specific lines or services. All long-distance calls, for example, can use a specific line.

Toll restriction: Prevent unauthorized longdistance or pay-for-service calls.

Line appearance: See which lines are available and which are in use.

Call detail record logging: Assign accounts to calls and track call times for billing purposes.

Multi-lingual: TalkSwitch speaks English, French and Spanish, so your customers and employees can choose how they communicate.

Call forward: Send calls to any extension, ring group or mailbox.

Auto fax detection: TalkSwitch automatically routes faxes, so there’s no need for a dedicated fax line.

Call back/call bridge: Use your office's longdistance savings plan from anywhere in the world.

Mode Scheduling: Handle incoming calls differently based on the time and day.

Call screening: Accept or redirect calls, even at remote extensions.

Call pickup: Answer calls going to other extensions.

Distinctive ring: Identify specific callers through an individual ringtone.

Public announcement: Connect to a PA system or make announcements through the speakers of individual phones.

Remote management: Remote access to the system’s configuration settings.

System speed dials: Store up to 100 speeddial numbers.

Automatic hotline calling: Automatically dial a number when a phone is picked up. Perfect for door phones.

Caller ID-based routing: Handle calls different based on where they’re from. Important callers get instant access. Telemarketers don’t.