Maintenance & Outages

Maintenance of Tbaytel systems and networks is necessary to ensure Tbaytel delivers quality service to you, our valued customers. We apologize for the inconvenience as we continue to make significant improvements to our network to ensure we are meeting your expectations. We thank you for your patience and understanding, and continued support.

Troubleshooting Tip: If you are experiencing a loss of service outside of a maintenance window; power off the affected Tbaytel equipment, then power it back on after 30 seconds. For step-by-step instructions, visit the Support section and select the affected product.

Maintenance Alert - Connected Home - Hawkeye Lake -  Mar 3

Please be advised, Tbaytel will be performing maintenance to its Connected Home services with work taking place on March 3 between the hours of 8:00am to 4:30pm. During this maintenance some customers on Hawkeye Lake and the surrounding area may experience a loss of their Connected Home services with the outage expected to last up to 4 hours. Customers experiencing no service outside the maintenance window are asked to power off their Tbaytel equipment for 30 seconds before powering it back on again.

Planned Outage - Deception Bay & Moth Cell Towers - Mar 5-6

Please be advised, Tbaytel will be performing essential equipment upgrades on March 5th at 8:00am to March 6th at 6:00pm, customers will experience outages of voice, text, and data services. Emergency services will be unavailable throughout this outage window. 

Maintenance Alert - 3G HSPA - Thunder Bay - April 27

Please be advised that as of April 27th Tbaytel will be decommissioning 3G service at the following locations:

  • TAC building at Lakehead University - 955 Oliver Rd
  • Academy Towers - 199 Academy Dr
  • Cornwall Building - 201 Court St S
  • Patterson Building - 148 May St N
  • Thunder Bay Community Auditorium - 1 Paul Shaffer Dr
  • Wellington Court - 101 Wellington St

This will impact those using older mobile devices in those areas. Devices that do not support VoLTE (Voice over LTE) calling may experience a loss of coverage or a total disruption of service once the work is complete on April 27, 2026. To ensure you stay connected, please take the following steps if you have an older device:

  • Enable VoLTE: If your device is compatible, please ensure VoLTE is turned on in your cellular settings.
  • Check Compatibility: If you are unsure if your device supports VoLTE please visit the Tbaytel Store or any Authorized Tbaytel Dealer. Our team can help you review your options for a VoLTE compatible device.
If you'd like to enable VoLTE please view the following FAQ article: How do I enable VoLTE calling on my device?
If you'd like to see if your device is VoLTE certified please view the following FAQ article: VoLTE Certified Devices

Scam Alert - Ongoing

We are aware of several scams that continue to target our customers by phone and email. Fraudulent emails are being sent, either requesting payment for a non-existent account or claiming you must “update” your email inbox to avoid termination. Some homeowners are also being targeted by phone and asked to download an app.

Please be advised:

  • Tbaytel will never call to ask you to download any apps before an installation or service appointment.
  • Tbaytel will never ask you for payments on non-existent accounts or require you to “update” your inbox.
  • To confirm your bill, use the official myTbaytel App, to verify your account number and total amount owed.

If you receive a suspicious email, do not click any links or provide personal details.

For more information, please visit our Fraud Awareness & Prevention page at tbaytel.net/scamawareness. Scams can also be reported to the Canadian Anti-Fraud Centre; https://antifraudcentre-centreantifraude.ca/index-eng.htm

 

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