Maintenance & Outages

Maintenance of Tbaytel systems and networks is necessary to ensure Tbaytel delivers quality service to you, our valued customers. We apologize for the inconvenience as we continue to make significant improvements to our network to ensure we are meeting your expectations. We thank you for your patience and understanding, and continued support.

Troubleshooting Tip: If you are experiencing a loss of service outside of a maintenance window; power off the affected Tbaytel equipment, then power it back on after 30 seconds. For step-by-step instructions, visit the Support section and select the affected product.

5G - Ongoing Maintenance

Tbaytel will be performing necessary work in order to prepare our towers for the launch of 5G. This work may result in degradation to our services including calls, text, and data, during each maintenance window. The following list is upcoming scheduled work:

  • Rainy River: LTE outage between Oct 16 - Nov 6, HSPA shutdown on Oct 21
  • Crozier: LTE outage between Nov 7 - Nov 20, HSPA shutdown on Nov 11

During full LTE outages customers will experience slower data speeds, but will still have the ability to make and receive calls, send and receive text messages and use data.  Any areas experiencing an HSPA shutdown should visit tbaytel.net/hspaShutdown to check if your device supports VoLTE. Customers experiencing no service outside the indicated area or maintenance window are asked to power off their Tbaytel equipment for 30 seconds before powering back on again.

Maintenance Alert - Connceted Home - Thunder Bay Rural - November 5

Please be advised, Tbaytel will be performing maintenance to its Connected Home services with work taking place on November 5th between the hours of 1:00am to 6:00am.  During this maintenance, some customers in the Hymers, O'Connor, and Kakabeka Falls areas may experience a loss of their Connected Home services lasting up to 10 minutes. Customers experiencing no service outside the maintenance window are asked to power off their Tbaytel equipment for 30 seconds before powering it back on again.

Maintenance Alert - Mobility - Atikokan - November 6

Please be advised, Tbaytel will be performing maintenance to its Mobility services with work taking place on November 6th between the hours of 10:00am to 2:00pm.  During this maintenance, some customers in Atikokan and the surrounding area may experience degradation of their Mobility services, including calls, SMS and data, with some customers experiencing a total loss of service lasting up to 1 hour. Customers experiencing no service outside the maintenance window are asked to power off their Tbaytel equipment for 30 seconds before powering it back on again.

Maintenance Alert - Connceted Home - McIntyre - November 6

Please be advised, Tbaytel will be performing maintenance to its Connected Home services with work taking place on November 6th between the hours of 2:00am to 4:00am.  During this maintenance, some customers in the McIntyre ward in Thunder Bay may experience a loss of their Connected Home services lasting up to 15 minutes. Customers experiencing no service outside the maintenance window are asked to power off their Tbaytel equipment for 30 seconds before powering it back on again.

Maintenance Alert - Connceted Home - Thunder Bay Rural - November 7

Please be advised, Tbaytel will be performing maintenance to its Connected Home services with work taking place on November 7th between the hours of 1:00am to 6:00am.  During this maintenance, some customers in the Murillo, Rosslyn, and Neebing areas may experience a loss of their Connected Home services lasting up to 10 minutes. Customers experiencing no service outside the maintenance window are asked to power off their Tbaytel equipment for 30 seconds before powering it back on again.
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