Maintenance of Tbaytel systems and networks is necessary to ensure Tbaytel delivers quality service to you, our valued customers. We apologize for the inconvenience as we continue to make significant improvements to our network to ensure we are meeting your expectations. We thank you for your patience and understanding, and continued support.
Troubleshooting Tip: If you are experiencing a Mobility outage you can still access emergency services by enabling WiFi calling on your mobile phone provided you can connect to an Internet connection. For step-by-step instructions, visit the Support section under VoWiFi. Additionally, a landline operates separately from the Mobility network and would provide a connection to emergency services if necessary.
If you are experiencing a loss of Internet, TV or phone service outside of a maintenance window; power off the affected Tbaytel equipment, then power it back on after 30 seconds. For step-by-step instructions, visit the Support section and select the affected product.
Please be advised, Tbaytel will be performing maintenance to its Mobility network with work taking place from November 9 to November 20 between the hours of 8:00am to 4:00pm on each day. During this maintenance, some customers in Central Thunder Bay near Fort William Rd, Central Ave, and the Harbour Expressway, may experience a degradation of their mobility service, including calls, text messages, and data, lasting for the duration of the maintenance period with no outage expected. Customers experiencing no service outside the maintenance window are asked to power off their mobile device for 30 seconds before turning it back on again.
Please be advised, Tbaytel will be performing maintenance to its Mobility network with work taking place from November 10 to November 19 between the hours of 10:00pm to 4:00am on each day. During this maintenance, customers living or travelling along Highway 11 between Fort Frances and Rainy River may experience a loss of their Mobility service, including calls, text messages, and data, with the outage expected to last no longer than 15 minutes. Customers experiencing no service outside the maintenance window are asked to power off their mobile device for 30 seconds before powering it back on again.
Please be advised, Tbaytel will be performing maintenance to its Legacy TV service with work taking place on November 12 between the hours of 2:00am to 6:00am. During this maintenance, some Legacy TV customers may experience a loss of service with the outage expected to last no longer than 5 minutes. After the work is complete, some customers may be required to change the channel in order for the service to start again. Customers experiencing no service outside the maintenance window are asked to power off their Tbaytel equipment for 30 seconds before powering it back on again.
Please be advised, Tbaytel will be turning down the rooftop site on Laurenson Lane in Kenora due to scheduled building maintenance with work expected to take place between August 2026 through Spring 2027. During this maintenance some customers in Kenora may experience mild performance reduction in their Mobility services during peak hours.
We are aware of several scams that continue to target our customers by phone and email. Fraudulent emails are being sent, either requesting payment for a non-existent account or claiming you must “update” your email inbox to avoid termination. Some homeowners are also being targeted by phone and asked to download an app.
Please be advised:
If you receive a suspicious email, do not click any links or provide personal details.
For more information, please visit our Fraud Awareness & Prevention page at tbaytel.net/scamawareness. Scams can also be reported to the Canadian Anti-Fraud Centre; https://antifraudcentre-centreantifraude.ca/index-eng.htm
Save $100 when you subscribe to new security monitoring service with a 36-month commitment.
Offer ends June 12, 2026. $100 savings applies to residential customers who subscribe to new security monitoring service with a 36-month commitment during the promotional period. The $100 savings will be provided as a one-time bill credit on the first bill.
Stack both our 5G Plus Unlimited 200 GB mobility plan and a new Fibre Gigabit Internet service and save up to $81 per month for two years!
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Limited time offer, subject to change without notice. Offer available to new residential customers who have not subscribed to the applicable services in the past 12 months, based on account and/or physical address. To receive set Internet promotional credit for 24 months, no commitment is required, however prices may increase during subscription. Eligible Internet plans include Fibre Gigabit, Fibre 500, Fibre 250 and Fibre 50 only. Mobility offer available with or without a 2-year SimplePay term (for 2-year term option, device cost is extra). Internet, TV services billed separately from Mobility services. Click for full details.
When you activate a new line with a 2-year commitment or upgrade an existing line with a 2-year commitment and choose either the Unlimited CAN & US 150GB plan or the 5G Unlimited Canada plan we'll send you a $75 EverythingCard gift Card!
$100 EverythingCard gift card is available to customers signing up for new Internet (Fibre 50 or higher) or TV (Basic TV or higher). Sign up for BOTH new Internet and TV and receive a $200 EverythingCard. EverythingCard will be sent via email within 30 days of the customer’s completed installation. Services must be installed within 60 days of signing up for service to receive an EverythingCard.
Receive a $100 bill credit when you sign up for new Internet or TV! Sign up for both and get a $200 bill credit.
Limited time offers, subject to change without notice. Available to new residential customers who have not subscribed to the applicable Connected Home service(s) in the past 12 months, based on account and/or physical address. To receive the one-time bill credit(s), a 24-month term is required for the applicable service(s). Early cancellation of a 24-month term is subject to an early cancellation fee of $10 per month per service remaining in the term.
Stack new Fibre Gigabit Internet with a new TV service and pay only $59/month for Fibre Gigabit Internet for 2-years with a 2-year term.
Stack new Fibre Gigabit Internet with our 5G Plus Unlimited 200GB Mobility Plan (new or upgrade) and pay only $59/month for Fibre Gigabit for 2-years with a 2-year term and only $55/month for the 5G Plus Unlimited 200GB Mobility Plan - save on both services.
Fibre Gigabit Internet + 5G Plus Unlimited 200GB Mobility Plan for only $114/month.
Limited time offers, subject to change without notice. Available to new residential customers bundling multiple services who have not subscribed to the applicable Connected Home services in the past 12 months, based on account and/or physical address. The $59 Fibre Gigabit promotional rate requires a 24-month term; if TV is added, a 24-month term applies to both services. Early cancellation of a Connected Home 24-month term is subject to an early cancellation fee of $10 per month per service remaining in the term. Mobility offer available with or without a 2-year SimplePay term (for 2-year term option, device cost is extra). Internet, TV services billed separately from Mobility services. Click for full details.
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