Tbaytel 4G HSPA+ Network Status
Tbaytel has always been committed to provide the best possible service to our customers. We closely monitor our networks in order to achieve optimal performance and deliver quality service. Ongoing monitoring and testing of our recently launched HSPA Network paired with customer feedback has identified that our HSPA Network is performing well in most areas. However, it has also identified that small groups of customers as well as some specific areas within the City of Thunder Bay are experiencing issues. We are currently working to correct any technical difficulties. Tbaytel's Network engineers along with our Industry partners have been diligently assessing our Network and have developed an action plan for resolution. Additional equipment has been ordered and Network reconfiguration has commenced and will continue over the next few months.
Check this page periodically as updates will follow.
Please continue to help us identify specific coverage concerns by completing the 4G HSPA+ Network Coverage Feedback Form below.
4G HSPA+ Network Coverage Feedback Form |
Update as of August 3rd, 2012
Tbaytel has recently launched a new HSPA cell site in Thunder Bay.
Wellington St. Site - Coverage Areas: Vickers Park and Friendship Gardens
A site has been turned up on Wellington St. at the corner of Victoria Ave. and Waterloo St. HSPA subscribers in the Vickers Park, Friendship Gardens areas and north down Waterloo St. will now benefit from improved coverage in the area.
Update as of July 27th, 2012
Tbaytel has recently launched two new HSPA cell sites in Thunder Bay.
Intercity Shopping Centre
An in-building site has been installed in the Intercity Shopping Centre. This site will significantly improve coverage inside the mall and will help alleviate congestion on other cell sites in the area.
La Hacienda Apartment Building - Corner of Edward St. and Churchill Dr.
A site has been turned up on top of La Hacienda apartment building near Churchill High School. HSPA subscribers in Northwood will now benefit from improved coverage in the area.
Update as of June 27th, 2012
Tbaytel has successfully installed In-Building HSPA Cellular Sites in two key Thunder Bay locations.
HSPA subscribers in both the Thunder Bay Regional Health Sciences Centre and the Thunder Bay International Airport will now benefit from improved voice, data and texting service in these locations. The recently installed site at the Thunder Bay Regional Health Sciences Centre provides coverage to all 3 floors of the Hospital. The site at the Thunder Bay International Airport also provides coverage to all 3 three floors.
Tbaytel continues to upgrade and improve our network as we work to provide the highest quality of cellular service for our customers.
Update as of June 21st, 2012
Tbaytel is pleased to announce that the Goulais River cellular tower maintenance performed on June 18 and 19 is complete. Second Carrier is now installed and cellular capacity for our CDMA and HSPA subscribers in the area has increased. Please continue to help us identify specific coverage concerns by completing the 4G HSPA+ Network Coverage Feedback Form at the bottom of this page.
Update as of May 11th, 2012
Please be advised that Tbaytel will be performing system upgrades to its 4G HSPA Network in Thunder Bay from Wednesday, May 9th to Thursday, May 17th from 6:00 am to 10:00 am EDT
The following coverage areas will be affected:
- Balmoral
- Burwood
- Court Street
- Lithium
- Main Street
- Neebing
- Riverview
- Rosslyn
- Shuniah (County Fair Area)
- Suncrest Villa (Mariday Park Area)
- Vickers Street
- Walkover
- Wardrope
- Westfort (Mountdale Area)
During these maintenance periods you may experience disruption to your Mobility service.
Maintenance of Tbaytel systems and networks is necessary to ensure Tbaytel delivers quality service to you, our valued customers. We apologize for the inconvenience as we continue to make significant improvements to our Network to ensure we are meeting your expectations. We thank you for your patience and understanding, and continued support.
Update as of March 28th, 2012
Please be advised that Tbaytel will be performing system upgrades to our 4G HSPA+ Network in the following coverage areas during the following time periods:
| County Fair Coverage Area: | Wednesday, March 28th between 6pm and 8pm EST AND Thursday, March 29th between 12am and 6am EST |
| Court Street Coverage Area | Thursday, March 29th between 6pm and 8pm EST AND Friday, March 30th between 12am and 6am EST |
| Vickers/Arthur Street Coverage Area | Friday, March 30th between 11am and 1pm EST AND Saturday, March 31st between 12am and 6am EST |
| Neebing Avenue, Rosslyn Road & Whitegates Coverage Area | Sunday, April 1st between 8am and 1pm. |
During these upgrade periods you will experience disruption to your Mobility service.
Maintenance of Tbaytel systems and networks is necessary to ensure Tbaytel delivers quality service to you, our valued customers.
We apologize for the inconvenience as we continue to make significant improvements to our Network to ensure we are meeting your expectations.
We thank you for your patience and understanding, and continued support.
Update as of November 22nd, 2011
As we continue to make improvements to our 4G HSPA+ Network, we thank you for your patience and your feedback as we work to improve our service reliability. Work to install second carrier has been completed in the areas of Hardisty, Confederation College and Pinedale. The additional antennas installed at these sites will help to improve coverage capacity and reliability in these neighbourhoods. Please continue to help us identify specific coverage concerns by completing the 4G HSPA+ Network Coverage Feedback Form at the bottom of this page.
Update as of November 18th, 2011
Tbaytel’s ongoing work to improve the quality of our 4G HSPA+ Network continues.You’ve seen our crews in your neighbourhoods working on improving existing cell sites and adding new locations as we respond to our customers’ needs. We thank you for your patience, your input and your continued support. Tbaytel will continue working to build a 4G HSPA+ Network that meets your expectations for reliability and service, and to ensure we achieve the highest standard for you, our customer.
Tbaytel will be performing maintenance on its cellular network in the Pinedale, Hardisty, and Confederation College coverage areas. Cellular service in the Pinedale area will be temporarily interrupted during the morning of Sunday, November 20th. The Confederation College coverage area work will begin at 8:00am Sunday, November 20th with potential service interruptions to late Monday, November 21st. The Hardisty coverage area work will begin 8:00am Monday, November 21st with potential service interruptions to late Tuesday, November 22nd. In addition, there may be temporary service interruptions in these areas lasting until Wednesday, November 23rd. This work to improve our cellular network is necessary to ensure Tbaytel delivers quality service to you our valued customers. We apologize for the inconvenience during this time and appreciate your patience, understanding and loyalty.
Update as of October 28th, 2011
With two new sites launched in the Balmoral & Walkover areas, and the continuing installation of second carrier service, there have been substantial improvements in network performance. A network optimization program will now begin to further enhance quality of service. Work continues in the areas of Hardisty, Confederation College and Pinedale. Please continue to help us identify specific coverage concerns by completing the 4G HSPA+ Network Coverage Feedback Form at the bottom of this page.
Update as of October 19th, 2011
Work to improve the Tbaytel HSPA+ Network continues this week. The installation of the new Balmoral and Walkover sites has been completed. Antenna adjustments are being made to improve network performance at Riverview, Academy, Main and Court St. sites.
Update as of October 12th, 2011
Work to improve the Tbaytel HSPA+ Network continues this week. Second carrier has been turned up at the Shuniah (County Fair) location. Antennas have been installed at the Shuniah, Vickers and Balmoral locations and monitoring of these sites for service quality is being conducted.
Update as of October 3rd, 2011
As of Friday September 30th, the installation of second carrier has been completed for the sites listed initially, with all sites being turned up with the exception of Shuniah and Burwood. Additional antennas are being installed on all of these sites to improve and enhance coverage and service quality. The installation of two new cell sites continues this week in the Balmoral/Williams St. area and Walkover St. area. Work has begun in the areas of Hardisty, Confederation College and Pinedale and will continue throughout October.
Update as of September 27th, 2011
Installation of second carrier has been completed at several core sites. Enhancements to increase network capacity continue this week and may result in short outages. The installation of two new cell sites has begun. These new cell sites will improve service quality in the Balmoral Ave./Williams St. and Walkover St. areas.
Update as of September 22nd, 2011
Maintenance to Tbaytel’s Cellular Network continues today and will now extend until Friday, September 30th, 2011.
Update as of September 20th, 2011
Maintenance to Tbaytel’s Cellular Network began yesterday. A second carrier will be added to the listed coverage areas to allow for increased network capacity. Dedicated antennas will also be added to each site to improve reception.
Update as of September 16th, 2011
Maintenance to Tbaytel's Cellular Network will follow the schedule below for the listed coverage areas:
| Monday, September 19th AM: | Vickers, Court Street |
| Monday, September 19th PM | Academy, Lithium, Riverview |
| Tuesday, September 20th AM | Rosslyn, Hazelwood, Main Street |
| Tuesday, September 20th PM: | Wardrope, Current River, Neebing |
| Thursday, September 22nd AM | Burwood, Shuniah |
| Friday, September 23rd |
Note: The above schedule is tentative and subject to change without notice.
Service disruptions in these coverage areas may occur for up to 4 hours during the maintenance period.
Update as of September 9th, 2011
The cellular antenna located on Academy Towers was moved to an alternate location on the building and has been re-positioned to improve signal strength and decrease interference in the Roland St. area.
4G HSPA+ Network Coverage Feedback Form
Please help us identify coverage concerns by completing the form below. Be as specific as possible so that we may pinpoint exact locations. Example: Corner of Balmoral and William St. at 2:30PM on September 15th.
Although we may contact you for additional information, this form is not a trouble ticket and you should not expect a reply. Your assistance is greatly appreciated and will help Tbaytel improve our service to you.
Thank you!
To place a trouble ticket, please contact Tbaytel Customer Care at 807-623-4400 (Toll Free: 1-800-264-9501).
Click for more info.Mobility Inquiries
Visit 959 Fort William Rd. (in the Thunder Centre) or any Authorized Tbaytel Dealer
Thunder Centre Location:
Monday - Friday: 9:30am - 9:00pm
Saturday: 9:30am - 6:00pm
Sunday: 12:00 - 5:00
Call Customer Service: 807-623-4400 or 1-800-264-9501
Email Customer Service: customercare@tbaytel.net
Email Technical Support: support@tbaytel.net
Monday - Friday: 8:30am - 9:00pm
Saturday: 10:00am - 6:00pm
Sunday: 11:00am - 6:00pm
