You deserve exceptional service. All of us at Tbaytel are working hard to ensure we deliver just that!
How did we do today? Did an employee give you great service, or do you have a suggestion for how we can serve you better? Let us know!
Tbaytel strongly recommends any critical or very important requests should always be phoned in by calling 807-623-4400 or 1-800-264-9501.
Quality of Service Standards
Tbaytel Quality of Service Standards ensure that customers are satisfied with their telephone service. Tbaytel is required to submit quarterly reports to the Canadian Radio-television and Telecommunications Commission (CRTC), an independent agency of the Government of Canada.
The reports are electronically available at www.crtc.gc.ca.
If you are dissatisfied following discussion with Tbaytel, you may wish to write to:
The Secretary General
Canadian Radio-television and Telecommunications Commission
Ottawa, ON K1A 0N2
We ask that you also send a copy of your letter to:
Attention: Regulatory Affairs
1046 Lithium Drive
Thunder Bay, On P7B 6G3
Click for more info.Customer Service Inquiries
Call Customer Service: 807-623-4400 or 1-800-264-9501
Email Customer Service: firstname.lastname@example.org
Email Technical Support: email@example.com
Monday - Friday: 8:30am - 9:00pm
Saturday: 10:00am - 6:00pm
Sunday 11:00am - 6:00pm
Customer Service at 1046 Lithium Drive is closed to in-person traffic.