To Report a Lost or Stolen Cell Phone
CALL 623-4400 or 1-800-264-9501
After hours, please call 1-807-623-2016 and leave a detailed message. Leave your name, mobile number, contact number, and a police report number. Tbaytel Mobility will ensure that your phone is blocked from use in North America.
Reporting without a police report number
Your phone will be blocked for calls made from the Tbaytel Mobility network only. You will be responsible for any and all charges made from any other cellular provider, as Tbaytel Mobility cannot block a cellular phone across North America without a Police Report Number.
Reporting with a police report number
Your phone will be blocked across North America and you will not be responsible for any calls made from or to your phone after receipt of the completed form.
Click for more info.Mobility Inquiries
Visit 959 Fort William Rd. (in the Thunder Centre) or any Authorized Tbaytel Dealer
Thunder Centre Location:
Monday - Friday: 9:30am - 9:00pm
Saturday: 9:30am - 6:00pm
Sunday: 12:00 - 5:00
Call Customer Service: 807-623-4400 or 1-800-264-9501
Email Customer Service: customercare@tbaytel.net
Email Technical Support: support@tbaytel.net
Monday - Friday: 8:30am - 9:00pm
Saturday: 10:00am - 6:00pm
Sunday: 11:00am - 6:00pm
